Refund policy
Here’s a polished version for Fesler Creations, with the duplicate sections removed, wording cleaned up, and the email updated.
Our Promise to You
At Fesler Creations, we believe every purchase should bring a little luxury and a little magic into your day. Whether you’ve chosen one of our fragrances, self-care products, planners, or accessories, your satisfaction matters to us.
If your experience isn’t everything you hoped for, please reach out. We’ll do our best to make it right.
A Special Welcome for First-Time Customers
Trying Fesler Creations for the first time? We want you to shop with confidence.
If your first purchase isn’t the perfect match, contact us and we’ll be happy to work with you to find an appropriate solution, such as an eligible exchange or store credit.
Returns
We accept returns on eligible unused and unopened items within 45 days of delivery.
To qualify for a return, your item must be:
- Unused, unworn, and in the same condition in which it was received
- In its original packaging with any applicable tags
- Accompanied by your receipt or proof of purchase
To request a return, contact us at feslercreations@gmail.com with your order number and reason for the return.
Please do not send items back without first contacting us. Unauthorized returns may not be accepted.
We do not charge a restocking fee.
Items That Cannot Be Returned
For health, safety, or customization reasons, we cannot accept returns on customized or personalized products, clearance or final-sale merchandise, sale items, or gift cards.
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Return Shipping
If your order arrived damaged, defective, or incorrect, Fesler Creations will cover the applicable return shipping costs.
For other approved returns, return shipping costs are the responsibility of the customer.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged, defective, or you received the wrong product, contact us as soon as possible at feslercreations@gmail.com. Please include your order number and, when applicable, photos showing the issue.
Once reviewed, we’ll work with you to arrange an appropriate replacement or refund.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at feslercreations@gmail.com.
Exchanges
Want to try something different? We offer exchanges on eligible items.
Contact us within 30 days of delivery to discuss your exchange. As a thank-you for giving us another opportunity to find something you’ll love, you’ll receive 10% off your eligible replacement item.
Gift Returns
If you received a Fesler Creations product as a gift and it isn’t quite right for you, contact us. Eligible gift returns may qualify for an exchange or store credit.
European Union 14-Day Cooling-Off Period
For merchandise shipped into the European Union, applicable consumer laws may provide you with the right to cancel or return your order within 14 days, without providing a reason.
Returned merchandise must be in the same condition in which it was received—unused and unworn, with applicable tags and original packaging—and accompanied by proof of purchase, subject to any exceptions permitted under applicable law.
Need Help?
We want your experience with Fesler Creations to feel personal, easy, and worry-free. If you have questions about an order, return, exchange, or refund, please contact us.
Email: feslercreations@gmail.com
Phone: 605-846-5367
Customer Care Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
♡ Fesler Creations
A Little Luxury. A Little Magic.